Covid-19 Operating Procedures

Current operating proceudres for the Seasons Resort.

  1. Front Desk / Guest check-in
  • We have streamlined the check-in process by asking for all guest information prior to arrival so the signature of the guest, final payment and the Covid-19 questions are the only information needed at the time of check-in.
  • We are asking guests to complete the Covid-19 Statement of Symptoms and Quarantine. This will be attached to the guest registration card.
  • Room keys will be wiped down with a disinfecting wipe prior to being handed out as well as when they are returned.
  • We encourage guests to pay the balance prior to arrival or the card on file will automatically be charged so that at check-out they simply need to drop their room key in the key drop box.
  • Social distancing measures are encouraged on the part of staff and guests at check-in and throughout their stay. When a 6-foot distance is not possible, staff and guests are strongly encouraged to wear masks.
  • Enhanced sanitization procedures will be in place at the front desk and across guest touchpoints throughout the property (surfaces, stair handrails, light switches, remotes, door handles, etc.) with disinfecting taking place regularly.
  • Hand sanitizing stations or wipes will be available throughout the common areas of the Clubhouse amenities building for the use of all guests and staff.
  • The Seasons Resort reserves the right to ask any guest to leave the property if that guest or someone in their party is acting in an unsafe manner toward another guest or behaves in a manner which creates an unsafe environment for any or all on the property.

 

  1. Condos and Housekeeping
  • Complementary linen and towel changes offered by housekeeping for stays of 6 or more nights will be eliminated.  If guests would like clean sheet & towels, they can call the Front Desk and arrange.
  • Extra sheets and pillows for use on sleep sofas will be stored in plastic bags in a bedroom closet.
  • Enhanced and thorough cleaning protocols have been implemented in the condos including protocols for the linens, and all high traffic surface areas (ie., faucets, door handles, light switches, thermostats, clocks, remotes, and hangers) to be disinfected.  Each condo will be sprayed with a disinfectant after it has been cleaned and readied for the next guest.
  • Reservations for same day check-out and check-in will not be allowed to assure that the condo is properly cleaned and disinfected in between guests.

 

  1. Public Amenities
  • When allowed to open, public amenities such as common areas (Bartlett room, restrooms, front porch, Pool Sun Deck, swimming pool, Jacuzzi, Sauna, fire pit and other common areas) will be cleaned on a heightened regular schedule with disinfecting cleaners. Each day these areas may also be sanitized with the use of large spraying device.
  • Guests and staff are encouraged to practice appropriate social distancing of 6 feet or more in common areas throughout the Clubhouse and condo buildings, and all are encouraged to wear facial coverings.
  • Hand sanitizer and/or wipes will be provided for guest and staff use in open public areas.
  • During early phases of reopening, furniture arrangements and limited capacity/ maximum occupancy  will be in place to encourage appropriate social distancing in accordance with CDC guidelines.  Reservation will be required for Pool, Jacuzzi, Ping Pong and Arcade.
  • When guests have used the exercise equipment (once opened), we recommend they wipe down the equipment before and after their use with disinfecting wipes provided by the resort.

 

  1. Resort Staff Requirements
  • The Seasons staff will follow strict social distancing guidelines, including utilizing masks when with six feet of others, frequent and stringent hand-washing protocols, and encouraged to continually clean high surface areas.
  • Housekeepers and laundry staff will wear both gloves and mask for their protection when around other staff.
  • Staff workstations will be cleaned and disinfected regularly.
  • Staff will be authorized to stay home if unwell, communicate their potential exposure to COVID-19 directly to their supervisor, and will be fully educated on how to maintain a safe and clean environment.
  • We will be taking staff temperatures and will ask any staff member displaying a temperature or symptoms to not work.
  • If a staff member travels to an unsafe area out of state, encounters a COVID-19 positive person, or exhibits symptoms, they will be asked not to work for a period of 14-days or until symptoms change based on CDC guidelines.

 

  1. Guest Communication
  • Signage will be displayed throughout the property restating the social distancing guidelines, personal sanitation guidelines, and the importance of surface cleaning.
  • Guests will be encouraged to practice social distancing when they are off the property and strongly encouraged to wash and/or sanitize their hands when returning to the condo they reserved.
  • The Seasons staff will be encouraged to communicate with guests about precautions taken for the guests’ safety and comfort and will remind guests to follow current all resort guidelines as well as encourage guests to follow additional safety measures.
  • Guests who exhibit any symptoms like fever, flu or respiratory problems are asked to consult a doctor and to not travel to our property. If symptoms occur after you arrive, we ask that the guest consult a doctor immediately and all member of the party quarantine inside the condo until such time you can consider checking out.
  • Guests are not required to wear masks unless they are within six feet of another guest or staff member or come into the Clubhouse. We do not recommend that guests wear gloves, rather they should follow strict hand washing/sanitizing guidelines as we do not want them dropped all over the property. Currently all housekeeping and laundry staff will wear masks when within six feet of other people and gloves while cleaning and will follow strict hand washing guidelines.
  • During the early phases of opening all guests staying in RMC condos at the Seasons Resort will be required to complete and return to us the Statement of Symptoms & Quarantine (emailed to you) at least 24 hours prior to arrival.  Has anyone in your party experienced:
    • Fever in the last 48 hours?
    • Respiratory symptoms such as sore throat, cough, or shortness of breath?
    • Flu-like symptoms such as muscle aches, chills, and severe fatigue?
    • Changes in a person’s sense of taste or smell?
  • As of June 5th, guests are limited to only NH residents and those from other states who have completed a 14-day quarantine. A copy of a Driver’s License and a statement of quarantine will be required at the time of check-in.
  • The Seasons Resort reserves the right to ask any guest to leave the property if that guest or someone in their party is acting in an unsafe manner toward another guest or behaves in a manner which creates an unsafe environment for any or all on the property.
  • To minimize the risk of transmission of the virus, the Seasons Resort will be using signage to remind guests to maintain of the importance of the social distancing protocols. Signage will encourage guests to:
    • Maintain at least six feet of social distance.
    • Wash and/or sanitize their hands often.
    • Avoid close contact with others and wear a mask when six feet of social distance not available.
    • Cover coughs and sneezes with a tissue, or into your elbow
    • Stay at home if you feel sick or if you have a fever.
    • See a doctor immediately if you have any of the above mentioned symptoms.